Softtouch Software Design

Policy

Last Updated: June 14, 2025

Softtouch Software Design (“Company,” “We,” “Us,” “Our”) is committed to protecting the privacy of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our self-programmed software products and services (collectively, “Software”).

By accessing or using our Software, you agree to the collection and use of information in accordance with this policy.

1. Data Controller The data controller responsible for your personal data under this Privacy Policy is: Softtouch Software Design, info@softtouch.dev

2. Information We Collect

We may collect different types of information from and about you, including personal data:

a) Personal Data You Provide Directly:

  • Account Information: When you register for an account or purchase Software, we collect information such as your name, email address, billing address, and payment information.
  • Communications: Records of your correspondence with us, including email inquiries and support requests.
  • Voluntary Information: Any other information you voluntarily provide, such as feedback, survey responses, or participation in promotions.

b) Data Collected Automatically:

  • Usage Data: Information on how you access and use the Software, such as features used, time spent on certain sections, crash reports, and system activity.
  • Device Data: Information about the device you use to access our Software, including IP address, device type, operating system, unique device identifiers, and browser type.
  • Technical Data: Information related to your software license, updates, and activations.
  • Cookies and Tracking Technologies: As described in Section 10 below.

c) Data from Other Sources (if applicable): If you connect third-party services to our Software or interact with us on social media, we may receive information from those third-party services (e.g., public profile information).

3. How We Use Your Information (Purposes and Legal Basis)

We use the collected information for various purposes, with the following legal bases under the GDPR:

  • To Provide and Maintain the Software (Performance of a contract): To deliver the Software to you, operate our business, process your transactions, manage your account, and provide technical support.
  • To Improve and Develop the Software (Legitimate interest): To understand how our Software is used, identify areas for improvement, troubleshoot issues, and develop new features. This includes using aggregated and anonymized usage data.
  • To Communicate with You (Performance of a contract / Legitimate interest / Consent): To send you transactional emails (e.g., purchase confirmations, password resets), important updates about the Software, security alerts, and promotional communications (where you have given consent).
  • For Security and Fraud Prevention (Legal obligation / Legitimate interest): To protect our Software, our users, and our business from fraudulent or unauthorized activity.
  • For Legal Compliance (Legal obligation): To comply with applicable laws, regulations, legal processes, or governmental requests.
  • For Analytics and Research (Legitimate interest / Consent): To analyze trends, monitor the effectiveness of our marketing efforts, and understand user behavior. Where required, we will seek your consent for specific analytical purposes (e.g., non-essential cookies).

4. Sharing Your Information

We do not sell your personal data. We may share your information in the following situations:

  • Service Providers: We may share your data with trusted third-party service providers who perform services on our behalf, such as payment processing, data hosting, analytics, customer support, and email delivery. These providers are bound by strict contractual obligations to keep your data confidential and use it only for the purposes for which we disclose it to them.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will notify you if such a transfer occurs and becomes subject to a different privacy policy.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.

5. International Data Transfers Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If we transfer personal data to countries outside the EU/EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses, adequacy decisions) to protect your data.

6. Data Retention We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal, tax, or accounting purposes).

7. Data Security We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. Your Data Protection Rights (GDPR Rights) As a data subject under GDPR, you have the following rights concerning your personal data:

  • The Right to Access (Art. 15 GDPR): You have the right to request copies of your personal data.
  • The Right to Rectification (Art. 16 GDPR): You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The Right to Erasure / “Right to Be Forgotten” (Art. 17 GDPR): You have the right to request that we erase your personal data under certain conditions.
  • The Right to Restrict Processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal data under certain conditions.
  • The Right to Object to Processing (Art. 21 GDPR): You have the right to object to our processing of your personal data under certain conditions.
  • The Right to Data Portability (Art. 20 GDPR): You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The Right to Withdraw Consent (Art. 7(3) GDPR): If our processing is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • The Right to Lodge a Complaint (Art. 77 GDPR): You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or the place of the alleged infringement. The relevant supervisory authority for Softtouch Software Design is: LDI NRW.

To exercise any of these rights, please contact us using the contact details provided in Section 13.

9. Cookies and Tracking Technologies We use cookies and similar tracking technologies to track the activity on our Software and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

  • Necessary Cookies: Essential for the Software to function correctly.
  • Analytical/Performance Cookies: Help us understand how users interact with the Software, identifying areas for improvement.
  • Functional Cookies: Remember your preferences and choices.
  • Marketing/Targeting Cookies (if applicable): Used to deliver relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Software.

10. Links to Other Websites Our Software may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children’s Privacy Our Software is not intended for use by anyone under the age of 16 (“Children”). We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us If you have any questions about this Privacy Policy, please contact us:

  • By email: info@softtouch.dev
  • By visiting this page on our website: [Link to your Contact Page or specific Privacy Contact Form]